Privacy Policy

ZChand ("ZChand," "we," "us," or "our") provides ecommerce strategy, design, development, and optimization services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit zchand.com (the "Site") or otherwise interact with us, including through contact forms, WhatsApp, email, or as a client of our services.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Site.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

Contact details such as your name, email address, phone number, and company name when you submit a contact or consultation form, or message us via WhatsApp or email.
Project details you share with us to scope or discuss a potential engagement.
Any other information you choose to include in correspondence with us.

1.2 Information Collected Automatically

Usage data, such as pages viewed, time spent on the Site, referring URLs, and general navigation patterns.
Device and connection information, such as browser type, operating system, device type, and approximate location derived from IP address.
Cookies and similar tracking technologies, as described in Section 3 below and in our Cookie Policy.

1.3 Information From Third Parties

We may receive information about you from analytics providers, advertising partners, or publicly available sources, which we may combine with information we collect directly.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested information about our services;
Prepare proposals, quotes, and scope documents for prospective engagements;
Deliver, maintain, and improve the services we provide to clients;
Operate, maintain, and improve the Site and understand how visitors use it;
Send administrative communications, such as updates to this Privacy Policy or our Terms and Conditions;
Send marketing communications where you have opted in, and in accordance with applicable law;
Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
Comply with legal obligations and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and local storage) to operate the Site, remember your preferences (including your theme and cookie consent choice), and understand how the Site is used, including through analytics tools. You can control cookies through your browser settings and through the cookie consent banner on the Site. For details on the specific categories of cookies we use, see our Cookie Policy.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

Service providers who perform functions on our behalf, such as hosting, email delivery, analytics, and communication tools (including WhatsApp Business), under obligations to protect your information;
Professional advisors, such as legal, accounting, and other consultants, where necessary;
Legal and regulatory authorities, where required to comply with a legal obligation, protect our rights, or respond to a valid legal process;
A successor entity, in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality obligations.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

7. Your Rights

Depending on your location, you may have rights to:

Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information, subject to certain exceptions;
Object to or restrict certain processing of your information;
Withdraw consent, where processing is based on consent, at any time;
Opt out of marketing communications by following the unsubscribe link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11 below. We may need to verify your identity before fulfilling your request.

8. International Data Transfers

We may process and store information in countries other than your own. Where required, we take steps intended to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any information.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at hello@zchand.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.